5 – Star Service Guarantee

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There is a certain bank, I won’t name names, yes I will, it’s US Bank, that claims to offer a “5-Star Service Guarantee”. What does this mean? Anyone? No other banks refer to “star” service scales. Is this 5 stars on a scale of 10? 100? It is important we know what kind of scale this is because without this knowledge, we can’t be sure of what they’re guaranteeing. For example, if it is on a scale of 10, then we can expect at least average service. But if it is on a scale of 100, their service standards would be very low – it’s possible the teller might spit on us. Of course, most likely, the scale, the arbitrary scale THEY made up, only goes up to 5. Ok. But then who decides that they have earned a 5-Star rating? Do they decide this? Nowhere does it attribute the 5-star service quality determination to some independent, bank-rating 3rd party. They’ve decided this!!! Ugh. Ok, I’ll stop now.

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8 Responses to “5 – Star Service Guarantee”

  1. Joe Says:

    The five star service is the last vestiges of the former FirStar Bank that was gobbled up by US Bank a decade ago or so. It was technically a merger but the made-up five stars are all that are left. If I remember correctly (used to bank with FirStar) the stars are not a scale but rather represent 5 services the bank offers as part of its client services.

  2. Schaefer Says:

    AWH-maybe you could call the bank and conduct a survey.

  3. Cindy V Says:

    As part of their Five Star Service, US Bank used to give you $5 if you had to wait in line longer than 15 minutes. They stopped the practice because they were losing too much money.

  4. Daniel Says:

    Packergeeks,

    a question to you: Do you know an email/website to make contact with some Packer player or his staff?

    We’re want some interviews to show to the Brazilians.

    Thanks!

  5. Joe Says:

    They also used to give you 10 bucks if they screwed up your account balance on your monthly statement. I think I averaged 20 or 30 bucks a year.

  6. Cindy V Says:

    Daniel:
    Your best bet is to work with the Packers PR staff. In fact, with Fan Fest coming up, you may be in a good position to talk to several Packer players.

  7. Rich Says:

    There is an independent bank rating service by Bauer Financial that give bank ratings with 5 stars being the best. It is possible that at one time US Bank Corp may have been a 5 star but not at this time. Bauer Financial recommends any banks getting a 4 or 5 star rating and US Bank currently receives 3.5 stars.

  8. Heartburn Home Remedy Says:

    The style of writing is quite familiar . Did you write guest posts for other blogs?

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